Privacy Policy

Friendly Foods (“we,” “us,” or “our”) operates the friendlyfoods.com website and the Friendly Foods platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this policy carefully. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, and phone number
• Delivery address and geographic location
• Payment and billing information (processed through our third-party payment processor)
• Dietary preferences, allergies, and meal selections
• Account credentials

Cook Information

If you register as a cook on our platform, we may additionally collect:

• Food handling certifications and permits
• Kitchen and food preparation details
• Menu offerings, recipes, and ingredient sourcing information
• Banking or payout information

Automatically Collected Information

• Device type, browser type, and operating system
• IP address and general geographic location
• Pages visited, time spent, and interaction patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Match customers with local home cooks and facilitate meal deliveries
• Process payments and manage subscriptions
• Communicate with you about orders, menus, delivery schedules, and account updates
• Personalize your experience, including meal recommendations based on your preferences
• Ensure food safety compliance and quality standards
• Improve and develop new features for the platform
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Between cooks and customers: We share limited information (such as name, delivery address, dietary preferences, and order details) between cooks and customers as necessary to fulfill meal orders.
• Service providers: We share information with third-party vendors who perform services on our behalf, including payment processing, email delivery, analytics, and hosting.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookie preferences through your browser settings, though disabling cookies may limit certain features of the Service.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law, to resolve disputes, and to enforce our agreements. When information is no longer needed, we will delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Request portability of your data
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@friendlyfoods.com.

8. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: